Refund Policy
Refunds are a step that comes after a return is approved, and — like returns and shipping — they're issued by Tiny Land, not by us.
How refunds are issued
Because Tiny Land is the seller of record and processes payment for every order placed through our links, any refund is issued by Tiny Land back to your original payment method once they've received and inspected a returned item (or otherwise approved a refund). We don't hold your payment information and have no ability to issue a refund ourselves.
Processing time for a refund to actually appear in your account can vary by payment provider and bank, in addition to how quickly the return itself is processed — check Tiny Land's current refund timeline on their site, or ask them directly once your return has been received.
Partial refunds and restocking
Some retailers apply a restocking fee or issue a partial refund for items returned outside their standard condition requirements (for example, missing original packaging on a large item like a play kitchen). Whether that applies, and under what circumstances, is entirely up to Tiny Land's own policy — confirm the details with them before shipping a return back.
Order errors and duplicate charges
If you believe you were charged incorrectly or twice for the same order, that's a billing matter that only Tiny Land (or your bank, in some cases) can investigate and correct, since they processed the payment.
Frequently Asked Questions
Who issues my refund?
Tiny Land does, back to the original payment method used at checkout — we never process payments and can't issue refunds ourselves.
How long does a refund take?
It depends on how quickly your return is received and processed, plus your bank or card issuer's own posting time. Ask Tiny Land for their current estimated refund timeline.
Will I get a full refund?
That depends on the reason for the return and Tiny Land's condition requirements at the time. Review their return terms before sending anything back.
I was charged but never received a confirmation email — what do I do?
Check your spam folder first, then contact Tiny Land directly with your payment confirmation details so they can look up the order on their end.
Can Wooden Toys For Kids refund me directly?
No. Since we never receive payment for any order, we're not able to issue a refund. Please contact Tiny Land directly.